Standard Chartered’s Co-Shared Space with ArtCaffé in New Branch Model
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- December 9, 2021
The Co-Shared space at Britam Centre, Upper Hill will provide a 24×7 service that includes Mobile Express Banking, State-of-art ATMs, phone banking services, electronic cheque and cash deposits all in a luxurious ambience.
The centre will be managed by Universal Banker. Universal Banker is a new model where bank staff are upskilled on all facets of banking and can therefore attend to a cross-session of client needs.
50 staff have undergone and graduated from the Universal banking model
The services in these centres will include:
- Sales & Advisory Services in a relaxed ambience
- Self-Service support – deposit cheques, cash and withdraw cash at the ATM machines
- Digital Self-Service support through iPads
- A trained bank representative to handle a cross-section of banking requests
The “Sales & Service Centres” will be set up in proximity to customers’ homes and offices thus enhancing Standard Chartered’s reach and physical presence as part of its distribution optimisation strategy.
Speaking during the launch, Standard Chartered Bank CEO, Kariuki Ngari said:
“As more branch traffic shifts to digital, banking providers have a massive opportunity to reinvent the fundamental role of the brick-and-mortar channel. By innovatively leveraging technology solutions, Standard Chartered’s Sales & Service Centre make everyday banking products and services available down your street. The Centres are strategically located in the proximity of where our customers predominantly live and work, thus making us more accessible and visible to our customers.”
Indoor seating at ArtCaffé Kileleshwa
According to Standard Chartered Head of Consumer, Private and Business Banking Edith Chumba, the Bank’s model has always been relationship-focused, with the aim of providing a whole gamut of services to customers and not stopping at one. “In an effort to enrich the relationship that the Bank shares with its customers, the new distribution channel combines the Bank’s world-class digital banking capabilities with excellent face to face service to make banking fast, friendly and accessible to Customers. We promise to give you more than just cash in a comfortable and luxurious environment” Edith adds.
Sagi Vaknin, CEO of the Artcaffé Group, said:
“At Artcaffé, we are always looking for innovative, new and relevant ways to reach our customers, and to create beautiful and welcoming spaces and inspiring experiences. We’re very excited to partner with SCB at our newest and biggest branch at Britam Tower, where customers can now enjoy delicious Artcaffé meals and drinks while seeking financial services. Our Britam branch is also a new meeting place and networking hub Upper Hill, where our customers will be able to host corporate events of up to 500 people. This new branch is a demonstration of our agility and diversification in a recently tough climate, and is a fantastic new addition to the growing Artcaffé family and series.”
In the first phase, Standard Chartered will also roll out other sales and service centres at Junction, Sarit Centre, Village Market, Kitengela and a co-shared space with ArtCaffé in Nanyuki.
This is in line with the bank’s strategy which seeks to leverage technology to make services more efficient and readily accessible through alternative channels away from the traditional brick and mortar. In the last 2 years, the bank has recorded a 29% decline in footfall within its branches as the majority of clients move to alternate channels.
